ladycadey: (Default)

History is made... Dr. King... I hope you're smiling upon us.

I have a dream that my four little children will one day live in a nation where they will not be judged by the color of their skin but by the content of their character.

Yes we can!
ladycadey: (Default)

  • 20:53 creating an entirely new world mythos and termonology isnt as easy as it looks... think this is one crackfic that may not get goin =/ #

Automatically shipped by LoudTwitter
ladycadey: (Default)
  • 10:41 Whee! Going to work. >< #
  • 10:43 @eibbil Thing1's friends still there? #
  • 12:33 so freaking bored! interwebs are out here at work so theres nothing to do #
  • 13:36 I shouldn't be surprised by people's political views anymore, especially where I live, yet I continually am surprised #
Automatically shipped by LoudTwitter
ladycadey: (death at midnight)
Well, I got a nudge from [ profile] purebloodgryff a couple of days ago. I was going to post the day after I got it, but I passed it up, and now today.

My new boss at my new job was killed in a car accident last night. Apparently, there was a wreck on 65 that caused traffic to stop and he was parked behind a semi when someone plowed right into him without stopping. He passed away at about 4 am. He had two kids, 18 and 20. He was a good guy, and that the most is what I mourn. He made it a point to say good morning to everyone in the mailroom and shake their hand. I was probably one of the last people to see him alive, as I left work late last night. I saw him working and I almost - almost - turned around and said good night to him, but I figured that I would see him in the morning.

And I never will get to say good night. All because someone didn't pay attention while driving and ran into Jack at 80 miles an hour, crushing his car against the back of a semi.

Needless to say, everyone was a mess today, and now I'm hitting the good crying jag. You ask why, but there are no answers to that question. It is what it is.


Aug. 14th, 2007 06:00 pm
ladycadey: (disc priest)
So I'm full disc, right? I'm a) the spirit/PI bitch in raids b) the chain healer since I have the mana pool to support it (think I've got screenshots of me with 14-15k mana and 11k hp) and c) the priest that can take a hit (Pain Suppression with a Hydross add hitting you is hawt stuff, I tell ya).

But since I get the T4 legs last night (full set, yipee) I noticed that my heals dropped sub 1500. That's kind of worrying. I've got heal enchants out the wazoo, but as my gear has gotten quote-better-unquote, my heals has dropped massively. I am not a tailor (but I can make just about every flask in the game, and proc extras too!) but I'm wondering if anyone has any ideas on how to get my numbers back where they're supposed to be (aka 10k hp/13k mana, decent regen, and about 1600 to heals) or if I'm going to have to break the t4 4-piece bonus to do it. Armory link is here for those interested, but that is so not what I logged out in. I'm thinking that when I got DCed last night in Mag, it saved it to the armory then, not when we downed Fathom Lord (guild first!)/HK/Gruul and I got the t4 legs.

Yeah, 4 bosses in 1 full night of raiding, and one of those was a new one. :) We should so get a good majority of our members drunk the day before raids again if this is the kind of performance that we get!
ladycadey: (argh!)

Give the Shrub unlimited authority to wiretap 'terrorists' in this country without a warrant?

You're fucking kidding me right?

Further proof that the Bills of UnRights is nothing more than toilet paper to him.
ladycadey: (Bad day at work)
You've had one of those days, right? The coffee spilled, the boss yelled at you, you've had engine trouble or a flat tire, little Timmy or Suzie brought home straight F's on their report card, dinner burned, and you just want to check your email, so you sit down at the computer, hit the power button... and nothing happens.

So you panic, throw a fit cause you've already had a bad day, and then angrily grab the phone, punch some numbers in, and you swear that you're going to rip someone a new one because this is just supposed to work right?

So you're pacing and fuming while you're listing to the elevator music being piped in until you hear a beep and someone's actual, live voice.

"Thanks for calling X's Technical Support, my name is [ profile] cadey. How can I help you?"

You open your mouth...

And stop the fantasy there.

Let's be real. This is a live person on the other end and just because you've had a shitty day does not give you the right to spew every hateful thing you've been building up.

This is technical support, not anger management therapy where we bend over and let you fuck us without lube. We are live humans. We may not have souls when it comes to the pictures of your kids and movies of them throwing up and all of the porn that is stored on your hard drive, but we have a job to do, which is this:

Our job is to discover what is wrong with your computer and to try to fix it to the best of our abilities.

That's it. It is not to rescue data for you, it is not for us to be a punching bag for your bad day, it is not to be your absolute bestest friend in the world!(tm). We are here to find out what's wrong with your computer.

I work in Technical Support. I am the other person in this equation. I work in a chat-only queue. That means I don't take phone calls. In my queue, I handle two people at once.

Here are some quick and EASY steps for you to take when calling or chatting into tech support:

1. Know your system. Most model numbers are on the front or the back of the system.

2. Know your problem. We are not mind readers. We can't magically ESP into your system and communicate with it. We are like doctors. We don't know what's wrong until you tell us. In chat support, nothing pops up and gives us all of the intimate details of your computer. We can't see anything. Over the phone, we can hear your kids screaming in the background, the TV blaring, and everything. Yes, everything. Our phones are pretty sensitive.

3. Pay attention. You want us to pay attention to you? Return the favor. If you have to, move the computer beforehand to a quieter room, tell the kids to go to their rooms to play, turn the TV off, do what you need to do to minimize distractions. We're probably going to need you to do a hell of a lot of things. Including grabbing a screwdriver and taking some parts out of the system. Minimizing the distractions can be kind of important. We're sweating this just as much as you are.

4. Be calm. We know that you want it fixed. It is our job to fix it. But wasting fifteen minutes by blowing your top does not help. Wasting our time as well as yours does not magically fix the computer.

5. Learn. If you want to know about something, and we're in the middle of diagnostics, we've got some down time. Fire away. Just don't ask "How can this happen?" Because you know what? Shit happens. Your computer is a moving piece of machinery. Do you ask your mechanic "How can this happen?" if your transmission needs work? Probably not. Moving parts break. Batteries wear out. Shorts can fry a delicate electronics part. In short, shit happens. Computers don't last forever. Most computers only last four to six years. Get over it. By the time that rolls around, the technology in that system is so outdated, it's not even funny.

6. Protect yourself. Live by this simple creed: If you will be heartbroken if it is gone tomorrow, don't keep it on a computer. Back it up to a CD. Several CDs. Keep it on an external drive. A USB key. Anything. Just don't put all of your eggs in one basket. I'm sure that you remember that story, right?

If you cry and throw a hissy and demand that your data be returned to you right this second, you will be mocked and ridiculed in the tech's mind. Probably aloud over lunch break. If you think that a failed hard drive doesn't happen, go back into your happy fun world with sugar coating, daisies, and unicorns. Maybe they'll knock you out and take your fricking kidney as well.

7. Remember that the person on the other end is just that. A person. Dealing with the $users of the world tends to make us into snide, cynical little bastards/bitches. We don't care about your data. It should be backed up. Because it's going to take a day (omgnomyemailblognotmyinternets!) or so to get the parts to you doesn't mean that we have control over this. Most hardware warranties are Next Business Day. Next Business Day means that your part will ship Next business day. If you call at 9:30 pm on Saturday night, it's not going to ship until Monday at the earliest. Don't yell at us, this is courier times. They need days off as well. We try to fix the computer to the best of our abilities. It doesn't mean that everything is going to work instantly.

8. Remote Desktop. Just because it's possible doesn't mean that we're going to check your computer for everything.

9. Don't be a prick. If you demand a part replacement, you'd better have pre-done the work for us. Run diagnostics, try a known good part, have serial numbers (for batteries/other parts) available and ready to go. A detailed explination of the problem, along with all troubleshooting that you have done goes a long way.

10. Educate yourself. Don't run to technical support for every. little. thing. We are not here to be your personal tech. We are here to fix problems. Including the one that exists between the keyboard and the chair. But if you don't take the lesson, you will be nothing more than a frequent flyer. Do a simple google search. That's what it's there for.

11. If you have multiple issues, tell us all of them up front. Don't wait until we've got everything set up, and you break in with "Oh yeah, I've also got this other problem..."

Do these simple things, and I can guarantee that your next tech support call will go MUCH smoother.
ladycadey: (argh!)
Until further notice.


ladycadey: (Default)

December 2011



RSS Atom

Most Popular Tags

Style Credit

Expand Cut Tags

No cut tags
Page generated Sep. 25th, 2017 12:52 am
Powered by Dreamwidth Studios